Branch Manager

4 days ago

Deer Park, Texas, United States Pine Environmental Services Full time

Job Summary:

The Branch Manager is responsible for directing the day-to-day activities of a Pine facility to deliver exceptional customer service, equipment quality, and achieve/exceed rental and sales revenue targets.

Key Responsibilities:

  • Hire, train, and develop staff to ensure all functions are performed competently and efficiently.
  • Manage and coach team members for success and empower them to make good business decisions.
  • Engage in staff activities and hold staff accountable for delivering results.
  • Create a professional workplace and model acceptable behavior.
  • Demonstrate Pine Core Values in all actions and decisions.
  • Ensure all health and safety procedures are followed and create a safety culture within the site.
  • Maintain an efficient, clean, and organized branch.
  • Ensure all equipment meets Pine quality standards.
  • Confirm that customers are receiving clean, calibrated, and working equipment.
  • Follow operations workflow procedures from the order through delivery and returns through invoicing.
  • Maximize equipment utilization.
  • Confirm compliance with all company state and federal policies and procedures.
  • Support other locations with equipment or other services.
  • Be the primary after-hours contact for the location.
  • Ensure excellent customer experience through each key touchpoint.
  • Deliver exemplary service and quality products.
  • Monitor and lead proactive customer satisfaction efforts.
  • Partner with other departments as internal customers to achieve goals.
  • Resolve any discrepancies that impact customer satisfaction.
  • Ensure rental and sales revenue goals are achieved.
  • Follow up on new and expanded business opportunities.
  • Focus on customer retention methods.
  • Perform other duties, as assigned or required.

Requirements:

  • Knowledge and experience in the equipment rental industry highly preferred.
  • Two years of environmental and/or NDT/NDE industry experience preferred.
  • Clean driving record.
  • Analytical thinker with a solution orientation.
  • Emotional Intelligence.
  • Profit and loss experience a strong plus.
  • Proactive approach with a high sense of urgency to succeed.
  • Excellent written and verbal communication skills.
  • Effective leadership, motivational, and organizational skills.

Work Environment:

This is a safety-sensitive position. The Branch Manager will work in a fast-paced office and warehouse environment with some field travel by car or air for meetings, pieces of training, and customer visits.

Essential Functions:

This position is 30% sedentary and 70% active and may include activities such as walking, standing, bending, stretching, and climbing (ladder). Must be able to lift to 50 lbs. assisted or unassisted and requires the ability to drive a Pine vehicle.

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