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Associate Director of Operations for Admissions

1 month ago


Midland, Michigan, United States Northwood University Full time
Job Title: Associate Director of Operations for Admissions

Northwood University is seeking a highly skilled and experienced Associate Director of Operations for Admissions to join our Enrollment Management team. As a key member of our team, you will play a critical role in overseeing all new student enrollment operations and functions, providing support and supervision to the undergraduate admissions team, and collaborating with the Director of Admissions to achieve enrollment objectives.

Key Responsibilities:
  • Maintain clear communication with the Director on all enrollment functions and activities.
  • Assist in training a team of admissions staff to achieve enrollment objectives.
  • Conduct training initiatives as assigned, including phone calling and email outreach.
  • Assess, develop, and implement plans targeting each assigned market.
  • Submit accurate and timely information on activity and productivity to the Director.
  • Work with the Director of Admissions on data analytics and how it can facilitate new student recruitment.
  • Potential to maintain a territory and work with specific target audiences as assigned by the Director.
  • Collaborate with counselors to ensure the overall enrollment plans for assigned territories align with the strategic plans of enrollment and the university.
  • As necessary, provide input and assist the Director in developing budgets in the assigned area.
  • Conduct campus visits and provide support to all campus events initiated by the admissions department.
  • Provide support to counselors on application and data management.
  • Work closely with the Database manager to ensure data in CRM (Slate) is correct and accurate.
Qualifications:
  • Bachelor's Degree.
  • 2+ years in enrollment management, specifically admissions.
  • 1 year of experience managing people.
  • Excellent oral, written, and presentation communication skills.
  • Excellent interpersonal and customer service skills.
  • Valid driver's license at time of hire and maintain valid driver's license while employed.
  • Ability to travel (intrastate, interstate, regional, and/or international where appropriate).
  • Demonstrated experience working in teams and the ability to prioritize and handle multiple tasks.
  • Advanced working knowledge of the Microsoft Office Suite, including Outlook, Lync, Word, Excel, and PowerPoint.
  • Working knowledge of CRM systems, preferably Slate.
  • Willingness and ability to work irregular hours, evenings, and weekends.
  • Ability to work with culturally diverse populations.
Expectations:
  • Report to the Director of Admissions.
  • Achieve defined enrollment activity goals for individual territory assignment as well as an assigned region.
  • Process and utilize systems in place to measure the effectiveness of recruitment activity.
  • Manage assigned enrollment personnel in a professional manner.
  • Submit any required activity and expense reports accurately and timely.
  • Conduct weekly teleconference meetings with assigned representatives to coach and provide feedback to the Director regarding representatives' activities.
  • This position could include overnight travel.
  • Weekend and irregular hours may be required.
  • Attend Graduation.
  • Spend 5-7 business days per month in assigned representative territories to coach and work with admissions representatives.
  • Conduct special training initiatives when necessary as assigned by the Director.