Night Auditor

2 days ago


Washington, Washington, D.C., United States Hotel Equities Full time
Job Title: Night Auditor

We are seeking a skilled Night Auditor to join our team at the Holiday Inn Central in Washington DC. As a Night Auditor, you will be responsible for ensuring the smooth operation of the front desk during the overnight shift.

Key Responsibilities:
  • Check guests in and out, issue room keys, and provide information on hotel services and room location.
  • Ensure required identification is taken from guests at check-in in line with local legislative requirements.
  • Answer phones in a prompt and courteous manner.
  • Up-sell rooms where possible to maximize hotel revenue.
  • Record guest preferences in the system.
  • Accurately process all cash and credit card transactions using established procedures.
  • Issue, control, and release guest safe-deposit boxes in line with hotel procedures.
  • Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
  • Take action to solve guest problems/complaints using appropriate service recovery guidelines.
  • Follow established hotel safety protocols and procedures at all times.
Requirements:
  • High School diploma /Secondary qualification or equivalent.
  • At least two years experience preferred.
  • Experience with Marriott, Hilton, IHG, Wyndham, or Hyatt processes and standards.
What We Offer:
  • Team Driven and Values Based Culture
  • Medical/Dental/Vision
  • Vacation & Holiday Pay
  • Employee Assistance Program
  • Career Growth Opportunities/ Manager Training Program
  • Reduced Room Rates throughout the portfolio
  • 401(k)
  • Employee discount
  • Flexible schedule
  • Life insurance
  • Parental leave
  • Referral program

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