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Laboratory Equipment Service Supervisor

2 months ago

New Haven, Connecticut, United States VRS Recruitment (US) Full time

Laboratory Equipment Service Supervisor

Our client, a prominent manufacturer of scientific instruments located in the Northeast, is in search of a seasoned leader to oversee their internal and external service teams.

Key Responsibilities

  • Manage the support personnel based in Connecticut and those operating across the United States, ensuring efficient instrument installation, troubleshooting, maintenance, and user training.
  • Collaborate with various departments to foster growth and development within the service division.
  • Monitor and evaluate departmental performance through key performance indicators (KPIs) and customer satisfaction metrics.

Qualifications

  • A degree in a scientific or engineering discipline, coupled with a minimum of two years of managerial experience overseeing engineers.
  • Proficiency in electrical and mechanical troubleshooting and repair of laboratory instruments.
  • Exceptional communication abilities and a commitment to exceeding customer expectations.
  • A strong entrepreneurial mindset, capable of managing the service department as an independent business unit.

Compensation:

  • Attractive salary package with performance-based bonuses.
  • Comprehensive healthcare benefits, including dental and vision, along with a 401k matching program and paid time off.
  • A supportive work environment that values innovative ideas and prioritizes company culture and values.

APPLICATION PROCESS

To express your interest, please submit your application through the provided link, including an updated resume and cover letter.

Reference Number: VRS2200

Keywords: Analytical chemistry, mass spectrometry, chromatography, field service engineering, analytical instrumentation, ICP, environmental testing, cannabis extraction, and more.