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Real Estate Operations Manager

2 months ago

Woonsocket, Rhode Island, United States Eastridge Full time
Job Overview

Eastridge Workforce Solutions is a premier provider of workforce management solutions, dedicated to linking talented professionals with significant career paths. We are currently seeking a Real Estate Operations Manager to oversee property management functions.

Key Responsibilities

  • Oversee site operations and manage all personnel at the property under the guidance of the Director of Operations.
  • Foster a collaborative environment to enhance job performance and overall work experience.

Financial Management

  • Exhibit a strong understanding of financial objectives, ensuring assets are managed in the best interests of owners and investors.
  • Maintain precise records of all transactions and ensure timely monthly reporting.
  • Ensure all rental payments and associated fees are collected and processed promptly.
  • Initiate necessary legal actions and documentation in compliance with state and company regulations.
  • Ensure accounts payable invoices are submitted for payment efficiently.

Leasing and Marketing

  • Uphold a professional demeanor that aligns with management goals and resident welfare.
  • Represent the organization in a professional capacity at all times.
  • Follow the Policy Handbook and Procedures Manual diligently.
  • Conduct interviews and verify income to ensure compliance with government program regulations.
  • Prepare documentation for compliance review to ensure properties are fully leased.
  • Show vacant units utilizing effective marketing strategies.
  • Maintain tenant files and documentation, ensuring readiness for audits.
  • Monitor rental rates of comparable properties in the vicinity.
  • Review all marketing materials for accuracy and relevance.
  • Analyze traffic logs and marketing data to provide current information as needed.
  • Assist with resident and leasing events as required.

Administrative and Maintenance Duties

  • Train new employees on company policies and project-specific procedures.
  • Ensure all lease agreements and renewals are processed accurately and promptly.
  • Complete monthly occupancy and financial reports in accordance with established policies.
  • Collaborate with maintenance staff to address requests swiftly.
  • Ensure property grounds are maintained in a clean and safe condition.
  • Coordinate annual inspections and vendor schedules with maintenance staff.
  • Oversee turnover repairs and ensure compliance with established checklists.
  • Obtain competitive bids for various projects to ensure quality service.
  • Manage inventory and supply purchases effectively.
  • Prepare correspondence and documents as needed.
  • Provide professional and courteous service to residents and visitors.

Resident Engagement

  • Maintain open communication with residents and address their concerns promptly.
  • Develop programs to enhance resident retention and satisfaction.
  • Distribute property-related notices as necessary.
  • Enforce property policies and procedures consistently.
  • Conduct periodic surveys to gauge tenant satisfaction and address recurring issues.

Qualifications

  • A minimum of five years in multi-family residential management, with at least three years in affordable housing.
  • Familiarity with HUD regulations and property management laws.
  • High school diploma or equivalent required.
  • Proficient in Microsoft Office Suite.
  • Strong organizational and time management skills.
  • Experience with Section 8 voucher submissions and property management software.
  • Excellent verbal and written communication skills.

Benefits

  • Comprehensive medical benefits and paid time off.

Eastridge Workforce Solutions is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. We celebrate diversity and are committed to creating an inclusive environment for all employees.