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Hotel Reception Specialist
2 months ago
Key Responsibilities
- Welcome and engage with guests in a friendly manner, ensuring a smooth check-in and check-out process. Assist with pre-registration and room assignments as needed.
- Efficiently manage and accurately post all charges to guest accounts.
- Possess comprehensive knowledge of the Front Office systems, including all daily operations and less frequent tasks.
- Handle cash transactions with precision, including receiving payments and providing change.
- Review special requests from guests and coordinate room assignments accordingly.
- Understand hotel pricing structures, discounts, and their application.
- Be familiar with reservation protocols, including same-day bookings, and adhere to cancellation and relocation policies.
Work Environment
Join a dedicated team that values a welcoming atmosphere and strives to provide exceptional experiences for our guests. Enjoy the benefits of a supportive work culture that emphasizes teamwork and collaboration.
Candidate Profile
Desired Qualities
- Strong work ethic and proactive attitude.
- Flexibility to work varied shifts, including evenings, weekends, and holidays.
- A passion for delivering outstanding service and being part of a team that enhances guest satisfaction.
