Associate General Manager, Vehicle Reconditioning Operations

2 days ago

Concord, North Carolina, United States Carvana Full time
About Carvana

At Carvana, we're revolutionizing the car buying experience. Our promise is simple: we won't sell a car to a customer that we wouldn't sell to our own family. To ensure our cars meet the highest standards, we've built multiple Reconditioning Centers across the country, where our vehicles are inspected, perfected, and photographed before reaching our website. Our Carvana Certified 150-point inspection process verifies that every vehicle meets our rigorous mechanical and cosmetic standards.

Position Overview

The Mid-Level Manager role oversees multiple reconditioning lines and is responsible for ensuring necessary production metrics are consistently met. We have multiple Inspection Center locations across the United States, and we have some flexibility on where this position will be located based on business need and candidate preference.

Key Responsibilities
  • Oversee multiple reconditioning lines within the Inspection & Reconditioning Center (IC), planning production for a full working shift.
  • Fully manage facilities to meet or exceed targets in production, cost, and quality when the General Manager is not onsite.
  • Quickly identify bottlenecks that affect site throughput and efficiency, conduct root cause analysis, develop action plans, and execute with the site leadership team and associates.
  • Conduct weekly site performance reviews with Senior Reconditioning leadership, reporting on performance versus targets, challenges, and countermeasures.
  • Guide daily site manager huddles to establish the day's tone and priorities.
  • Aid in the execution of Continuous Improvement projects at home site and, if applicable, throughout the region/network, while implementing and training process changes.
  • Foster growth and development in our Reconditioning Lead and Manager populations by supporting Development Plans and providing regular competency-based feedback.
  • Embody Carvana values through effective leadership, teamwork, and communication on the shop floor.
  • Uphold Carvana operating standards and processes.
  • Ensure compliance with all health, safety, and loss prevention guidelines.
Requirements
  • Ability to maintain high volume and high-quality content in a fast-paced environment.
  • Experience leading a team of over 50 associates and a track record of developing employees.
  • Proven ability to solve urgent operational challenges through root cause analysis.
  • Excellent communication skills.
  • 8+ years of management experience either in an automotive or lean manufacturing environment.
  • Valid driver's license with a clean driving record (no DUIs and no more than two moving violations in the last 3 years).
  • Must be open to relocation, ideally nationwide but at minimum regionally (Northeast, Southeast, Midwest, West Coast).
  • Must be able to read, write, speak, and understand English.
  • Must be at least 18 years of age.
  • Requires standing for extended periods of time with frequent stretching, reaching, walking, stooping, pushing, and/or pulling in an environment that may be cold, hot, noisy, and wet and may have fumes or odors due to vehicle maintenance.
  • Requires use of safety equipment that may include but not limited to face shield or goggles, non-slip shoes, gloves, mask, and other protective garments and equipment.
  • Ability to work variable schedule(s) as necessary.
  • Must be able to lift up to 60 pounds independently; majority of lifting from knee to shoulder heights; other lifting required from various levels.
  • Must be able to walk up to three miles each day.

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