Lead Retail Sales Technician
2 weeks ago
Job Summary: We are seeking a highly skilled and experienced Lead Retail Sales Technician to join our team at Asurion. As a key member of our retail sales team, you will be responsible for providing exceptional customer service, selling solutions-based products and services, and leading our team of expert technicians.
Key Responsibilities:
- Provide exceptional customer service and sell solutions-based products and services to customers
- Lead and manage a team of expert technicians to ensure high-quality repairs and customer satisfaction
- Supervise and train technicians to ensure they have the necessary skills and knowledge to perform repairs and meet customer expectations
- Manage inventory and ensure that all necessary parts and supplies are available to meet customer needs
- Maintain a clean and organized workspace and ensure that all equipment and tools are in good working order
- Meet or exceed sales and repair targets and contribute to the growth and success of the store
Requirements:
- 1+ years of customer service/retail sales experience
- 6+ months of smartphone repair experience or equivalent
- 1+ years of retail supervisory experience or equivalent (preferred)
- High school diploma or GED (preferred)
- Inventory supervisory experience; inventory counts, live inventory management or equivalent
- Proficient in Microsoft Office with an emphasis on Excel
- Effective verbal and written communication skills
- Customer service skills
- Motivation to meet and exceed evolving key performance goals
- Technical, problem-solving, and organizational talents
- Ability to work flexible hours, including weekends and holidays
- Reliability and flexibility in difficult situations
- The ability to quickly adapt in an ever-changing environment
About Asurion:
As the world's leading tech care company, Asurion eliminates the fears and frustrations associated with technology, to ensure our nearly 300 million customers get the most out of their devices, appliances, and connections.
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