Customer Service Representative ~ Bausch Health

5 days ago


Brockton, Massachusetts, United States Bausch Health Full time

About Us: Bausch Health is a global diversified pharmaceutical company that enriches lives through its relentless drive to deliver better health outcomes. With 7,000 employees worldwide, we develop, manufacture, and market a range of products in gastroenterology, hepatology, neurology, dermatology, medical aesthetic devices, and international pharmaceuticals.

We are looking for a trustworthy and respectful individual who consistently does the right thing. Someone who is imaginative and proactive, with a keen eye for what is possible. A perceptive and adaptive person who is action-oriented. We need a disciplined, focused, and accountable team member.

Job Description: The Sr. Customer Service Representative provides front-line coordination of order processing within established guidelines, procedures, and policies. This role requires collaboration with peers, department management, and other key employees and departments to carry out routine business activities and initiatives.

The position involves performing detailed research, evaluation, and analysis. Duties will be assigned progressively based on employee's previous experience, strengths, and department needs. Responsibilities include interacting with customers positively and professionally at all times, creating and processing cases, RMAs, credit/rebill, product transfers, and database clean-up.

Required Skills and Qualifications: Minimum two+ years of experience in a Customer Service environment. High School Diploma required. Prefer Bachelor Degree or equivalent work experience. Strong skills in written and verbal communications, listening, computer, keyboarding, organizational, interpersonal, multi-tasking, conflict management, and telephone etiquette.

Benefits: Comprehensive Medical (includes Prescription Drug), Dental, Vision, Health Savings Account with company contribution, Flexible Spending Accounts, 401(k) matching, 3-weeks paid time off plus 6 days paid sick time, tuition reimbursement, parental leave, short-term disability, long-term disability, life insurance, accidental death & dismemberment insurance, 12 paid holidays (including floating holidays), Employee Assistance Plan, commuter benefit, recognition awards, voluntary benefits (including Identity Theft, Student Loan and Breast Milk Shipping), employee referral bonuses, and employee discounts.



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