Customer Service Advocate

3 days ago


Roanoke, Virginia, United States PSG Global Solutions Careers Full time

Job Title: Customer Service Advocate

Company Overview

We are a global staffing solutions company, providing innovative workforce management to various industries.

Salary

$40,000 - $55,000 per year

Job Description

We are seeking a Customer Service Advocate to provide exceptional support to our members. The successful candidate will have strong communication skills and the ability to multitask in a fast-paced environment.

  • Answer inbound calls from members regarding their benefits.
  • Focus on delivering high-quality service and being able to research information efficiently.
  • Handle sensitive information with discretion and empathy.
Required Skills and Qualifications

To be successful in this role, you will require:

  • A minimum of 1-2 years of recent Call Center experience.
  • Knowledgeable about Medicare and Medicaid.
  • Strong internet speed and a reliable connection.
  • The ability to work independently and as part of a team.
Benefits

We offer a comprehensive benefits package, including health insurance, retirement savings, and paid time off.



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