Desktop Support Specialist
2 weeks ago
Key Responsibilities:
Provide technical support for Surface Hubs, MTR devices, and traditional AV hardware.
Take ownership of incidents in the global queue and ensure compliance with Service Level Agreements (SLAs).
Identify and follow up on device-related problems and maintain communication with IT site service leaders.
Utilize and support current and upcoming AV management tools, including XIO Cloud, MMR, and QSC Reflect.
Provide necessary maintenance and support for devices and management tools.
Engage in daily discussions with the global team to uphold a high level of service and support.
Follow change management procedures diligently and be prepared for potential travel to other sites worldwide.
Deployment / Project Responsibilities:
Review new device firmware and Microsoft Teams features, and communicate relevant information to the business as required.
Conduct room surveys virtually for your region and physically for local offices, as needed.
Take charge of new standard meeting room equipment installation projects.
Perform requested new technology reviews and testing.
Desired Skills and Experience:
Previous experience in first-line desktop support, familiarity with Microsoft Surface Hubs, and prior experience with Microsoft Teams.
Proficiency in delivering Collaboration, AV, and digital workplace technologies.
Demonstrated ability to work independently, and manage self-set tasks and objectives.
Skilled in both independent and team-based work environments.
Capacity to challenge conventions and think creatively.
Experience in installation and commissioning of MTR systems.
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