Driver License Technician Trainee

2 days ago


Colorado Springs, Colorado, United States State of Colorado Full time
Job Title: Driver License Technician Trainee

Job Summary:

We are seeking a highly motivated and detail-oriented Driver License Technician Trainee to join our team. As a Driver License Technician Trainee, you will be responsible for ensuring compliance with Colorado Revised Statutes and Federal laws, Department policies, rules, and procedures in the issuance of Colorado documents to qualified applicants.

Key Responsibilities:

  • Interact with customers as the primary point of contact.
  • Communicate with customers about their needs, eligibility, and ensure compliance.
  • Assess the applicant's behavior and source documents and exercise first-line decision-making related to acceptability of source documents, proof of identity, suspected fraud, medical requirements, etc.
  • Process computer-generated driver's license, identification documents, and hearing requests.
  • Administer written, oral, automated testing, and grade examinations for all classes of commercial, standard, and motorcycle licenses and permits.
  • Qualify applicants for a driver's license and Colorado ID card by determining applicant's needs and eligibility.
  • Assess authenticity of documentation by comparing applicant's statements with available data.
  • Collect and account for money received for all documents issued.

Requirements:

  • Must meet one of the following or any combination of experience/education to meet the minimum (MQ) qualifications:
  • OPTION 1: 1 year of experience in a customer service role.
  • OPTION 2: College or university coursework in Business Administration, Accounting, Public Administration, Management, Information Technology, or similar field may substitute for the required experience on a year-for-year basis.

Preferred Qualifications:

  • State experience in a work environment in which laws, rules, and regulations are put into place.
  • Customer service skills utilizing conflict resolution techniques.
  • Problem-solving skills.
  • Demonstrated written communication, computer, and data entry skills.
  • Prior work in a high-stress environment maintaining a professional attitude.
  • Collaboration and teamwork skills.
  • Prior work in accounting, counting cash, and balancing receipts.

Working Conditions:

The successful candidate will be required to sit and stand for long periods throughout the day. May be required to travel and work between multiple Driver License Offices.

Benefits:

The State of Colorado offers permanent employees a variety of benefits, including medical, dental, life, and disability insurance, as well as a comprehensive leave program.

How to Apply:

Please submit an online application for this position at [insert link].

Equal Opportunity Employer:

The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them.



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