Customer Service Representative

4 days ago


Russellville, Kentucky, United States Service One Credit Union Full time
Job Summary

This role is responsible for delivering exceptional service to our members through various channels, including in-person, phone, and online interactions. The ideal candidate will possess strong communication skills, a positive attitude, and the ability to work in a fast-paced environment.

Key Responsibilities
  • Provide timely and courteous service to members, resolving inquiries and issues in a professional manner.
  • Process transactions, including deposits, withdrawals, and account maintenance.
  • Assist members with opening and closing procedures, as well as performing general account maintenance.
  • Research and resolve errors on member accounts, ensuring accuracy and compliance with regulatory requirements.
  • Develop relationships with members, understanding their needs and recommending products and services that meet their goals.
  • Collaborate with other departments to resolve member questions and concerns.
  • Stay up-to-date on Credit Union products and services, ensuring proficiency in all areas.
Requirements
  • High school diploma or equivalent required; two years of customer service experience preferred.
  • Strong communication and interpersonal skills, with the ability to work in a team environment.
  • Basic computer skills and proficiency in Microsoft applications.
  • Ability to work a variety of schedules, including Saturdays, as needed.


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