Customer Service Representative

1 week ago


Wasilla, Alaska, United States UMV LLC Full time
UMV Customer Service Job Description

The ideal candidate will possess exceptional customer service skills and the ability to process DMV transactions efficiently.

Salary: Up to $20 an hour, depending on experience, with potential sales commissions and bonuses.

Job Overview:

This role involves handling cash and credit card transactions, utilizing various websites and databases to review and input client information, and conducting additional sales of products and transaction options.

Key Responsibilities:

  • Promptly and accurately process DMV-related transactions in accordance with state and UMV standards.
  • Maintain a high level of documentation accuracy and provide exceptional customer service.
  • Conduct sales transactions and handle payment and cash register operations professionally.
  • Ensure security, accountability, and control of DMV inventory and branch supplies.

Requirements:

  • At least 18 years old.
  • Pass a background check using Alaska state information systems.
  • Valid Alaska Driver's License or ID with a clean driving history.
  • Excellent keyboarding skills for quick data entry into multiple systems.
  • Proficiency in using Microsoft products for document processing and communication within and outside an organization.
  • Experience providing exceptional in-person customer service.
  • Knowledge of sales and service techniques to aid in establishing and meeting personal and company goals.
  • Professional appearance, communications, and service.
  • Exceptional interpersonal and communication skills (verbal, written, & listening).
  • Eagerness to learn as an individual and part of the team.

Benefits:

  • Starting hourly pay up to $20.
  • Compensation based on experience and performance.
  • Average annual sales incentives and bonuses can result in an extra $2.75 or more per hour.
  • $2600 healthcare stipend annually ($100 per paycheck after 60 days).
  • Tiered positions with opportunities for advancement and promotional pay increases.
  • Monthly sales-based commissions.
  • Potential performance bonuses (twice per year).
  • Benefits for full-time employees include paid time off, holidays, and extended weekends.
  • 401K match after one year of employment.

Location and Schedule:

This position is available at a variety of locations, Monday through Saturday, between 9:00 am and 5:30 pm. Schedules consist of 8 hours plus a lunch break daily, five days a week, including Saturdays.

Education and Physical Requirements:

  • High school diploma or equivalent required.
  • Ability to stand for extended periods and lift up to 50 pounds.


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