Customer Service Representative

3 weeks ago


Minneapolis, United States Vireo Health Full time
Job Overview

Vireo Health, Inc. is seeking a highly motivated and detail-oriented Customer Service Representative to join our team. As a key member of our Cannabis Patient Center, you will be responsible for providing exceptional customer service to our patients, ensuring a positive and welcoming experience.

Key Responsibilities
  • Control access to the facility and greet patients, confirming identification and granting access as needed.
  • Register patients, review required information, and enter data into our computer system.
  • Answer multi-line telephones, direct calls, and utilize Leaf Logix to check in patients and update their status.
  • Scan documents into our Electronic Health Records (EHR) system and schedule appointments via our online platform.
  • Maintain confidentiality of patient health information and perform other clerical and light janitorial duties as assigned.
  • Stay up-to-date on state cannabis compliance regulations and rules, and assist with educating patients on our Green Goods Loyalty Program.
  • Ensure patient self-evaluations are completed prior to order pickup and check Zendesk for follow-up on tickets.
  • Assist with curbside service and engage in continual self-education on new products and industry developments.
Requirements
  • High School Diploma or equivalent, with experience in customer service, retail, or medical reception a plus.
  • Proficiency in MS Office, particularly Excel, and CRM systems.
  • Excellent communication and interpersonal skills, with the ability to work calmly and clearly with patients and colleagues.
  • Knowledge of customer service principles and techniques, with the ability to multitask and maintain attention to detail.
  • Ability to work in a fast-paced environment, stand for long periods, and be flexible with scheduling, including weekends and evenings.
EEO Statement

Vireo Health, Inc. is an equal opportunity employer, committed to diversity, equity, and inclusion. We welcome applications from qualified candidates of all backgrounds and perspectives.



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