Experienced Program Manager

7 days ago


Charlotte, North Carolina, United States Queens University of Charlotte Full time
Digital Navigator Manager Job Description

We are seeking a highly skilled Digital Navigator Manager to join our team at Queens University of Charlotte. As a Digital Navigator Manager, you will be responsible for managing a team of Digital Navigators, providing coaching and training to ensure they have the skills and knowledge needed to effectively support community members with affordable home internet service, low or no-cost devices, digital skills, and troubleshooting.

You will also lead asset mapping for expanded county regions, identify local digital resources, community partners, and event locations. Additionally, you will participate in community meetings and events to understand team interactions with residents.

Key Responsibilities:

  • Manage a team of Digital Navigators to achieve program goals
  • Provide coaching and training to ensure team members have the necessary skills and knowledge
  • Lead asset mapping for expanded county regions
  • Participate in community meetings and events

Requirements:

  • Bachelor's degree or equivalent combination of education and experience
  • At least three (3) years' program management experience, project management and/or nonprofit management
  • Experience in teaching courses or developing training programs
  • Excellent communication and leadership skills

Estimated Salary: $65,000 - $85,000 per year


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