Rental Operations Manager

6 days ago


Dover, Minnesota, United States Vail Resorts Full time

Vail Resorts is seeking a skilled Rental Supervisor to oversee the day-to-day operations of its ski and snowboard rental department.

Job Description

Job Summary:

As a Rental Supervisor, you will be responsible for managing all aspects of retail and rental operations, including merchandising, financial management, sales staff supervision, and overall store management. You will oversee hiring, training, coaching, and scheduling of store personnel, with a focus on sales generation and growth, inventory control, controllable expenses, cash management, and store appearance.

Key Responsibilities:
  • Manage all aspects of retail and rental operations, including merchandising, financial management, sales staff supervision, and overall store management
  • Oversee hiring, training, coaching, and scheduling of store personnel
  • Focus on sales generation and growth, inventory control, controllable expenses, cash management, and store appearance
  • Manage a team of up to 50 frontline staff and leadership team of 5-6
  • Provide an important piece of our guests' experience of a lifetime while in our resort by maintaining a strong culture of guest service
  • Day-to-day tasks may include providing consistent and direct feedback, coaching, and guidance to team members; driving professional development in yourself and others; designing, executing, and tracking training plans for associates starting with their first day; ensuring department and staff have all necessary supplies; meeting with other departments and committees to ensure department is aligned with initiatives; creating operational plans for special events, groups, and holidays; identifying sales opportunities and create plans accordingly; administrative duties; managing retail inventory, rental inventory, and supplies with cost management in mind; hiring staff and processing payroll through a digital platform; and other duties as assigned.
Requirements:
  • Minimum 2 years leadership experience required
  • 2 years in retail/rental experience preferred
  • 2 years resort experience in a management role
  • Knowledge and passion for snowsports
  • Bachelor's Degree preferred
Estimated Salary Range:

$22.00 - $23.76 per hour



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