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Client Engagement Specialist

2 months ago

Hollywood, Florida, United States iFLY World Full time

Customer Experience Advocate (Up to $20/hr.)

Job Category: Operations Requisition Number: CUSTO02781

Job Overview

As a Customer Experience Advocate, you will play a crucial role in bringing the thrill of indoor skydiving to life. iFLY is a leading global brand with numerous locations across the U.S., dedicated to providing an unforgettable experience for our guests. We are looking for a motivated individual who possesses excellent communication and sales abilities, eager to learn and grow within our innovative environment.

Key Responsibilities:

  • Safety: Adhere to all safety protocols while engaging with guests.
  • Sales: Listen attentively to customers and recommend experiences that enhance their visit.
  • Service: Maintain a friendly and positive demeanor, ensuring customer satisfaction.
  • Issue Resolution: Address and resolve customer complaints effectively and efficiently.
  • Additional Duties: Manage merchandise, maintain cleanliness, operate equipment, and handle transactions.

Qualifications:

  • Must be at least 18 years old.
  • Weekend availability is essential.
  • High school diploma or equivalent is required.
  • Exceptional sales and customer service skills.
  • Strong verbal communication abilities, both in person and over the phone.
  • Ability to manage conflicts and multitask while understanding customer needs.
  • Friendly, compassionate, and professional demeanor.
  • Basic computer proficiency.

Benefits:

  • Competitive hourly rate, including commissions - $18-20/hr.
  • Medical, dental, and vision plans for eligible employees.
  • Paid time off (PTO) and holiday pay options.
  • 401k retirement plan with company matching.
  • Tuition reimbursement and referral bonuses.
  • Employee discounts on merchandise and flight packages.
  • Complimentary flight time for employees and their immediate family.

At iFLY, we are passionate about making the dream of flight a reality for everyone. Join our team and be part of this incredible journey.