Guest Satisfaction Specialist

1 week ago


Garland, Texas, United States Captain D's Full time
Company Overview
Captain D's is a reputable fast-food chain dedicated to serving high-quality seafood and providing exceptional customer service. Our mission is to create a welcoming atmosphere that fosters loyalty and repeat business.

Job Role
We are seeking a skilled Guest Satisfaction Specialist to join our team. This role involves ensuring guests have a positive and memorable experience by providing information and assistance in various ways. You will also be responsible for anticipating and meeting the needs of guests, collaborating with colleagues to maintain a clean and organized workspace, and adhering to health and safety protocols.

Main Responsibilities
- Provide excellent customer service by responding promptly to guest inquiries and addressing concerns efficiently.
- Anticipate and meet the needs of guests to ensure their satisfaction and loyalty.
- Collaborate with colleagues to maintain a clean, organized, and safe working environment.

Requirements
- 1-2 years of experience in customer-facing roles, preferably in the food industry.
- Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
- Basic math skills and accuracy in handling cash and operating a point-of-sale system.

Compensation
The estimated annual salary for this role is $45,000 - $65,000, depending on experience. We offer competitive compensation packages and opportunities for career advancement within the company.

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