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Event Coordination and Client Relations Specialist

2 months ago


Brockton, Massachusetts, United States Jaffe Management Full time
Job Overview

We are a dynamic association management firm seeking a dedicated and enthusiastic individual to join our team. This full-time salaried position involves collaborating with professional and trade associations, orchestrating events, and managing databases. The ideal candidate will thrive in a collaborative, fast-paced, and customer-centric environment, demonstrating a proactive approach to tasks of all sizes.

Key Responsibilities

Client Engagement

  • Proven experience in planning and executing logistics for multi-day events.
  • Act as the primary contact for members, addressing inquiries via phone or email, providing necessary materials, or directing questions appropriately.
  • Document and transcribe minutes during Board and Committee Meetings.
  • Maintain, update, and circulate Association calendars and meeting details.
  • Support the preparation, setup, and on-site management of client events.
  • Assist with monthly membership reports, application processing, and member database management.
  • Handle invoicing and follow up on membership dues.

Qualifications

  • Strong proficiency in Microsoft Word, PowerPoint, and Excel, including advanced Excel functions and mail merges; quick to adapt to new technology.
  • Competent in internet research and navigation.
  • Exceptional writing skills with the ability to produce professional business documents.
  • Excellent interpersonal and communication skills, fostering relationships with clients, speakers, attendees, vendors, and colleagues.
  • Organizational skills with meticulous attention to detail and the ability to manage multiple tasks simultaneously.
  • A service-oriented mindset, prioritizing client needs.
  • Ability to remain calm, composed, and professional under pressure.
  • Skilled in managing tight deadlines, last-minute changes, and problem-solving as challenges arise.

This position offers the flexibility of remote work, with occasional travel required for events throughout the year.

Job Posted by Jaffe Management