Logistics Operations Coordinator Specialist

3 weeks ago

York, Pennsylvania, United States US Pack Services LLC Full time
About USPack Services LLC

USPack is a leading logistics provider custom built for the evolving needs of businesses in today's same-day delivery world. Our focus is to help brands and businesses win in the delivery economy by staying ahead of the latest trends and developments that impact our business and our customers' businesses.

We believe our people set us apart, which is why we invest in them and help them grow every day. We don't put people in jobs, we work with them to develop long-term career paths that are rewarding, challenging, and fulfilling. Our inclusive culture allows everyone to have a voice and a sense of belonging.

Our benefits include:

  • 401(K)
  • Health Insurance
  • Disability/Life Insurance
  • Paid Time Off (PTO)
  • Paid Holidays

This position provides overall coordination to ensure all company goals are met for a particular operation(s) and client(s). The role involves participating in contracting activities associated with Independent Contractors (ICs) who provide delivery equipment and transport products from clients' locations to designated locations as requested by the customer.

To perform this job successfully, an individual must be able to perform the following essential duties satisfactorily; other duties may be assigned. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Job Responsibilities
  • Monitor to ensure all routes are covered, IC check-in is complete and communicated to the customer, and that routes run on time.
  • Create route pursuant to customer requirements. Ensure ICs accepted dispatch provides the delivery services, and communicate changes to dispatch department and ICs as needed.
  • Monitor dispatch board to ensure customer requested delivery times are being met.
  • Communicate any delays and/or problems to the customer and dispatch department.
  • Ensure ICs are providing services in the vehicle type requested by the customer.
  • Ensure compliance with IC log in process and EC-mobile.
  • Work directly with ICs to assist with issues they may encounter while under dispatch.
  • Assist in arranging for STAT coverage for customers, as needed.
  • When necessary, will restructure routes as requested by the customer, to ensure on-time execution.
  • Ensure ICs are providing contracted delivery services in compliance with customer regulations.
  • Assist with contracting of ICs as needed.
  • Complete daily service reports as required by the customer.
  • Create and process administrative reports and paperwork as directed.
  • Follow up with ICs to ensure their paperwork is up to date, as needed.
  • Ensure ICs are providing services in a uniform shirt with visible ID badge, as required by customers for identification and security purposes.
Requirements
  • Basic MS Office Programs (Outlook, Excel, and Word) experience required.
  • Proactive and resourceful. Ability to work effectively in a fast-paced environment.
  • Independent judgment required to plan, prioritize, and organize competing tasks or demands that may be deadline driven.
  • Must maintain valid driver's license and clean, functional vehicle.
  • Ability to develop and maintain meaningful business relationships with customers.
  • Ability to lift up to 50 pounds on occasion.
  • Ability to work overtime as necessary.
Qualifications
  • College Degree or a High School Diploma with equivalent combination of education and experience.
  • Six Sigma Green Belt Certification preferred.
About the Position

This is an entry-level position. We offer a competitive salary of $20.00 per hour, depending on experience level. The shift days are Monday-Friday, with hours from 11:00AM-7:00PM. Available to work extra hours, weekends, and holidays preferred.

Benefits at USPack Services LLC

We value input, collaboration, recognition, accountability, and innovation. At USPack Services LLC, our values drive us to deliver exceptional results and build lasting relationships with our customers.

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