Customer Service Representative

3 weeks ago


Zelienople, Pennsylvania, United States Tube-Mac Industries Full time
Job Description

This position is with a world leader in supplying non-welded piping solutions for hydraulic and lubrication applications for a variety of industries.

Products such as metal pipe and tube fittings, pipe/tube, clamps, valves and similar industrial products in various types of metal material grades are all standard catalog items for Tube-Mac.

The candidate should have technical aptitude and the ability to quickly grasp new product technology & processes with the ability to discuss the information with customers.

The candidate will have the opportunity to make a difference in a dynamic organization while participating in an exceptional compensation and benefits program.

This position starts between $/hr. depending upon experience and qualifications.

Job Responsibilities
  1. Act as an extension of and support the outside sales force to proactively grow product sales.
  2. Handle customer inquiries, process orders and resolve customer issues promptly.
  3. Provide timely price quotations including working with manufacturing to determine delivery dates.
  4. Price, procure orders, handle customer issues and returned goods, and manage multiple customer accounts.
  5. Expedite backorders with manufacturing to maximize fill rates and customer satisfaction.
  6. Assist with inventory management, shipping and receiving, and purchasing as needed.
  7. Issue packing slips to shipping, production and/or engineering, in conjunction with requesting drawings to be issued for manufacturing.
  8. Coordinate with shipping to facilitate efficient shipping schedules to customers and inter-company transfers.
  9. Coordinate with Inside Sales Canada to arrange shipments to the U.S.
  10. Maintain Pyplok Tooling Database for Rentals and Projects.
  11. Invoice Sales Orders on a daily basis.
Job Requirements
  1. Post-secondary education preferred.
  2. 2-5 years of customer service experience, preferably in the fluid power industry with general knowledge of industrial manufactured components.
  3. Must have past experience with an ERP system such as AccPac/ Sage / Oracle etc.
  4. Superior oral and written communication skills.
  5. Must have experience with Microsoft Office (Excel, Word, etc) to generate estimates.
  6. Must possess good interpersonal skills and work well in a team environment.
  7. Must possess strong organization skills and the ability to multi-task.
  8. Must work well under pressure multitasking between many customers and orders.
  9. Must possess a strong work ethic with commitment to busy days and multiple projects.


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