Contact Center Team Member

5 days ago


Westborough, Massachusetts, United States Franklin Professionals Full time
Franklin Professionals is a dynamic company seeking a highly motivated Customer Support Associate to join our team in Westborough, MA. As a key member of our contact center operations, you will be responsible for handling high volumes of customer calls, emails, and chats while delivering exceptional service.

**Role Overview:**
In this exciting role, you'll have the opportunity to work in a fast-paced environment, collaborating with colleagues to meet sales and productivity targets. Your responsibilities will include answering customer inquiries, resolving issues, and providing product information via phone, email, or chat. You'll also participate in ongoing training and development programs to enhance your skills.

**Requirements:**
* 1-2 years of customer service experience
* Ability to learn new computer applications quickly
* Strong communication and interpersonal skills
* High degree of accuracy and attention to detail
* Basic Excel knowledge (inserting columns, cutting and pasting cells)

**Compensation Package:**
* Annual salary: $48,000 - $62,000 (based on experience)
* Comprehensive benefits, including Blue Cross Blue Shield health insurance
* On-site gym and cafeteria for employees' convenience
* Opportunities for professional growth and advancement within the company

As a Customer Support Associate at Franklin Professionals, you'll have the chance to work in a supportive team environment, develop your skills, and advance your career.

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