Studio Sales and Operations Director

3 days ago

Tulsa, Oklahoma, United States Orangetheory - Franchise #0320 Full time
Job Overview

The Studio Sales and Operations Manager is a key leadership role responsible for driving sales growth, managing operations, and leading a high-performing team at Orangetheory Fitness studio #0320. This individual will oversee all aspects of membership acquisition, retention, employee development, and sales performance, ensuring alignment with business objectives.

Key Responsibilities
  • Sales and Operations Management: Develop and execute sales strategies to drive revenue growth, manage operational budgets, and maintain front desk systems.
  • Team Leadership and Development: Lead, coach, and mentor OTF staff to achieve high performance, provide excellent customer service, and resolve issues effectively.
  • Sales Strategy and Execution: Coordinate sales drivers, oversee sales processes, and maintain class size through promotional initiatives.
  • Customer Service and Community Engagement: Foster a positive customer experience, resolve issues promptly, and plan engaging events to enhance community involvement.
  • Operational Excellence: Enforce corporate policies, maintain facility cleanliness, and ensure operational efficiency.
  • Performance Evaluation and Improvement: Conduct staff performance reviews, monitor KPIs, and implement strategies for continuous improvement in sales, service, and operations.
Requirements
  • High Performance: Demonstrate a competitive drive and deliver results at a high level.
  • Effective Management Skills: Prioritize, organize, and complete tasks efficiently, including managing difficult customer and employee situations.
  • Interpersonal and Communication Skills: Connect effectively with members, the community, and the public, possessing excellent written and verbal communication skills.
  • Business Acumen: Demonstrate strong decision-making skills that add value to the business, proficient in Microsoft Office, mobile applications, and CRMs.
  • Education and Experience: High school diploma or equivalent required, Bachelor's degree preferred. 1+ years of experience in retail or direct sales management/lead generation systems.

Austin Fitness Group is an equal opportunity employer, committed to providing equal employment opportunities to all individuals regardless of race, color, religion, sex, national origin, age, or any other characteristic protected by federal, state, and/or local laws.

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