Customer Experience Specialist

1 week ago


Ashland, Ohio, United States Centerra Co-op Full time
Job Overview

The Customer Service Representative role at Centerra Co-op involves providing exceptional customer service, responding to inquiries, and meeting the cooperative's mission and goals. This position requires strong communication skills, attention to detail, and the ability to work effectively in a team environment.

Key Responsibilities
  • Customer Communication: Communicate with customers in a clear and concise manner.
  • Call Handling: Manage inbound calls in a timely and efficient manner.
  • Problem-Solving: Identify and resolve customer issues in a professional and courteous manner.
  • Record Keeping: Maintain accurate records of customer interactions and transactions.
  • Software Utilization: Use software systems to enter orders and manage customer data.
  • Knowledge Development: Stay up-to-date on product knowledge and industry developments.
  • Collaboration: Work collaboratively with other teams to achieve common goals.

Centerra Co-op offers a competitive salary range of $45,000 - $60,000 per year, depending on experience. Benefits include medical, dental, and vision insurance, 401(k) matching, and paid time off.



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