Restoration Project Manager
2 months ago
We are seeking a highly skilled and experienced Restoration Project Manager to join our team at SERVPRO. As a key member of our operations team, you will be responsible for overseeing all aspects of assigned restoration projects and crews, ensuring customer satisfaction, revenue growth, and operational excellence.
Key Responsibilities- Develop and implement project plans, scopes, and estimates to ensure accurate and timely completion of restoration projects.
- Negotiate with customers and clients to secure project approvals and ensure customer satisfaction.
- Manage and coordinate restoration crews and resources to provide exceptional service to customers.
- Review and analyze job site documentation to ensure proper billing and client requirements are met.
- Maintain effective communication with customers, teammates, vendors, and insurance representatives to ensure seamless project execution.
- Manage production expenses, including equipment, vehicles, and material assets, to optimize profitability.
- Monitor and improve customer satisfaction and online reviews to drive business growth.
- Provide priority response to potential customers and ensure timely follow-up on leads.
- Valid driver's license.
- At least 1 year of management and/or supervisory experience.
- At least 3 years of industry experience.
- IICRC certification is a must.
- Effective written and oral communication skills.
- Proficient use of Xactimate estimating software is preferred.
- Able and willing to undergo a background check in accordance with local law.
- Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance.
- Exposure to chemicals.
- Walking and/or standing throughout the day.
- Frequent driving and sitting. Occasionally climbing ladders.
- The employee is occasionally exposed to extreme conditions such as heat.
- The noise level in the work environment and jobsites can be loud.
- Ability to climb ladders and work at ceiling heights.
- Ability to work in tight spaces (e.g., crawls spaces under buildings).
- Repetitive pushing/pulling/lifting/carrying objects.
This is a full-time position, 40 hours per week. This position frequently requires working on-call, and weekend work. Travel is required and is primarily local. (Vehicle provided)
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