Restoration Project Manager

2 months ago


Durham, North Carolina, United States SERVPRO Full time
Job Summary

We are seeking a highly skilled and experienced Restoration Project Manager to join our team at SERVPRO. As a key member of our operations team, you will be responsible for overseeing all aspects of assigned restoration projects and crews, ensuring customer satisfaction, revenue growth, and operational excellence.

Key Responsibilities
  • Develop and implement project plans, scopes, and estimates to ensure accurate and timely completion of restoration projects.
  • Negotiate with customers and clients to secure project approvals and ensure customer satisfaction.
  • Manage and coordinate restoration crews and resources to provide exceptional service to customers.
  • Review and analyze job site documentation to ensure proper billing and client requirements are met.
  • Maintain effective communication with customers, teammates, vendors, and insurance representatives to ensure seamless project execution.
  • Manage production expenses, including equipment, vehicles, and material assets, to optimize profitability.
  • Monitor and improve customer satisfaction and online reviews to drive business growth.
  • Provide priority response to potential customers and ensure timely follow-up on leads.
Requirements
  • Valid driver's license.
  • At least 1 year of management and/or supervisory experience.
  • At least 3 years of industry experience.
  • IICRC certification is a must.
  • Effective written and oral communication skills.
  • Proficient use of Xactimate estimating software is preferred.
  • Able and willing to undergo a background check in accordance with local law.
Skills and Physical Demands
  • Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance.
  • Exposure to chemicals.
  • Walking and/or standing throughout the day.
  • Frequent driving and sitting. Occasionally climbing ladders.
  • The employee is occasionally exposed to extreme conditions such as heat.
  • The noise level in the work environment and jobsites can be loud.
  • Ability to climb ladders and work at ceiling heights.
  • Ability to work in tight spaces (e.g., crawls spaces under buildings).
  • Repetitive pushing/pulling/lifting/carrying objects.
Working Hours and Travel Requirements

This is a full-time position, 40 hours per week. This position frequently requires working on-call, and weekend work. Travel is required and is primarily local. (Vehicle provided)



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