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Gallery Host

2 months ago

Chicago, Illinois, United States Aimbridge Hospitality Full time
Job Summary

The Gallery Host is responsible for creating a welcoming and exceptional experience for our guests by providing personalized service, maintaining a clean and comfortable environment, and ensuring that all guests' needs are met.

Responsibilities
  • Guest Service
    • Assist guests with check-in and check-out processes, including verifying registration information and balancing bank postings.
    • Provide information to guests and visitors, and coordinate special requests for services.
    • Answer hotel telephones and respond to guest inquiries in a courteous and efficient manner.
  • Food and Beverage Service
    • Prepare, set up, stock, take down, clean, and provide quality beverages and food products to guests.
    • Assist guests with food orders and serve food and beverage items in a friendly and professional manner.
  • Operational Excellence
    • Follow brand-specific operational policies and procedures, including those for cash and credit card handling, safety and security, and other policies and standards.
    • Maintain a clean and organized environment for guests, including clearing tables during service.
Requirements
  • A minimum of one month of related experience, or equivalent combination of training and experience.
  • Previous customer service experience in a hotel or related field is preferred.
  • Requires strong ability to read, write, and speak the English language.
  • Ability to learn quickly and work in a fast-paced environment with constant guest interaction.
  • Basic computer skills, including knowledge of Microsoft Office products such as Word and Excel.
  • Ability to identify and resolve problems in a timely manner, and develop alternative solutions.
  • Ability to multi-task and manage difficult or emotional customer situations.
  • Ability to maintain a high level of professionalism and treat others with respect and consideration.
  • Knowledge of and ability to adhere to safety and security procedures, and report potentially unsafe conditions.
Benefits
  • Competitive benefits package, including medical, dental, and vision coverage, short-term and long-term disability income, term life and AD&D insurance, paid time off, and employee assistance program.
  • 401k retirement plan.