Work Order Specialist

2 weeks ago


Fort Defiance, Arizona, United States Navajo Tribal Utility Authority Full time
Job Summary

We are seeking a highly skilled Work Order Technician to join our team at the Navajo Tribal Utility Authority. As a Work Order Technician, you will play a critical role in ensuring the efficient management of work orders and processes across the organization.

Key Responsibilities
  • Act as an advisory resource in management discussions regarding system use and data analysis, recommending improvements to work order management processes.
  • Develop and implement monitoring, tracking, and reporting processes to enhance day-to-day operational management of capital and O&M functions companywide.
  • Identify bottlenecks and assess possible stops, delays, and design enhancements or improvements to processes, training and conducting rollouts.
  • Search out and identify documented processes, developing new processes and publishing standard operating procedures (SOP), implementing training and rollouts.
  • Act as a technical assistance avenue to report problems with current systems and processes, facilitating solutions.
  • Develop periodic assessment timelines to ensure processes stay current and continuously improved or updated.
  • Analyze data for correct use of functions and completeness, analyzing current processes to seek improved solutions.
  • Develop and deliver training for staff associated with work order processes and SAP system functionalities.
  • Sort, organize, and file incoming joint-use attachment permits from communication companies, acting as a liaison between NTUA and communication companies.
  • Address deviations stated in inspection letters by properly communicating to proper district personnel and/or communication companies.
  • Prepare project status reports for immediate supervisor, indexing projects in preparation for selection and forwarding the indexed listing to the supervisor to select and review.
  • Review, verify, and update data entered into database throughout the inspection process, composing letters and/or e-mails to the field inspector to initiate process.
  • Categorize and sort projects according to inspection status, forwarding to accounting for final close-out (RUS Form 219).
  • Inform proper districts personnel on projects with deviations that must be corrected in a timely manner, following up and tracking progress.
  • Assist other departmental staff during periods of peak workload, examining, checking, and verifying reports and other documents for completeness, appropriateness, adequacy, and conformity to established requirements, and following up on discrepancies.
  • Prepare or assist with the preparation of scheduled and/or ad hoc statistical and narrative reports, performing information gathering and analysis and/or forecasting, as specifically directed.
  • Maintain records in accordance with established policies and procedures and audit guidelines.
Requirements
  • High School Diploma or GED Certificate.
  • Associate's degree preferred.
  • 5 years of experience in computer systems and workflow understanding.
  • Experience with SAP, RUS, and NTUA Water/Wastewater construction standards and specifications preferred.
  • Bilingual English/Navajo Preferred.
  • Valid Driver's License required (subject to motor record review).
Navajo Preference

This institution is an equal opportunity provider and employer.


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