Seasonal Warehouse Customer Service Representative

4 weeks ago


Middletown, Pennsylvania, United States OnTrac Full time

Operations Assistant Role Overview

OnTrac is seeking a detail-oriented and customer-focused Operations Assistant to support our same-day delivery operations. As an Operations Assistant, you will play a critical role in ensuring the smooth delivery of packages to our customers.

Key Responsibilities:

  • Assist Operations Managers with administrative duties and customer service support.
  • Interact with drivers and customers to resolve package discrepancies and ensure on-time delivery.
  • Accurately document and verify deliveries in the OnTrac system.
  • Research and analyze daily compliance data to identify areas for improvement.

Requirements:

  • High school diploma or equivalent required.
  • One year of related industry experience and/or training in transportation and delivery.
  • General knowledge of Microsoft Word and Excel programs.
  • Excellent customer service skills and ability to multitask in a fast-paced environment.

About OnTrac:

Founded in 1986, OnTrac is a leading provider of same-day and next-day delivery services in the U.S. We are committed to delivering exceptional customer service and building strong relationships with our customers and employees.



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