Mountain Studio Retail Sales Lead

7 days ago

Park City, Utah, United States Stio Full time
About Stio

Stio is a mountain apparel brand that designs, develops, and sells beautiful, functional, and innovative apparel infused with the soul of the mountain lifestyle. Our headquarters are in Jackson, Wyoming, and we draw inspiration from the surrounding Teton Range. We offer our products through various channels, including our Mountain Studio retail locations in several cities across the United States.

Job Summary

We are seeking a Retail Sales Lead to join our team at the Stio Mountain Studio. As a keyholder in a full-time hourly role, you will be responsible for opening and closing duties, supporting new employee shift training, and providing leadership in finding solutions for customers. You will deliver an exceptional level of customer service, which includes knowledge of our brand story and products, customer engagement, and selling. Daily responsibilities also include maintaining visual merchandising standards, supporting inventory receiving and stocking processes, and helping maintain an organized store and back stock.

Responsibilities
  • Oversee and support all opening and closing duties in the absence of Managers
  • Utilize point of sale (POS) systems to research products and complete transactions
  • Team-oriented and able to maintain a positive attitude
  • Work alongside a team to deliver an exceptional customer experience
  • Multitask while prioritizing the customer experience
  • Coordinate same-day response needs to scheduling coverage
  • Provide feedback and guidance with the team to align with store, service, and role expectations
  • Provide support for in-store and off-site marketing events and activations
Requirements
  • Excellent customer service and interpersonal skills required
  • Flexibility to work opening, closing, weekend, and holiday season shifts
  • Self-starter proactive with tackling daily tasks, handling customer interactions, and communicating with your managers on a daily basis
  • Commitment to creating an inclusive and supportive space for every person who enters the Mountain Studio
  • Computer proficiency and POS experience, Microsoft Office Suite skills preferred
  • Email and phone communication skills required
  • High School Diploma or GED preferred
About the Role

This is a seasonal, full-time (30+ weekly hours), hourly, non-exempt role that reports to the Mountain Studio Manager. The hourly rate is $20-$24 DOE. The role is for the winter season through 3/31/2025, with a set start and end date range discussed during the hiring process. Flexible shift times are available throughout the week, and holiday pay is included. Seasonal gear test allowance and generous employee discount are also offered.

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