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Guest Experience Host/Premium Seat Sales Representative

2 months ago

ValdeReuil, Normandie, United States ASM Global Full time
{"title": "Guest Experience Host/Premium Seat Sales", "description": "Job Summary

ASM Global is seeking a highly motivated and customer-focused Guest Experience Host/Premium Seat Sales to join our team at Allegacy Field / LJVM Coliseum. As a key member of our sales team, you will be responsible for providing exceptional service and hospitality to our guests, while also driving sales of premium seating and VIP experience options.

Key Responsibilities
  • Provide excellent service and hospitality to our guests, ensuring a memorable experience for all.
  • Upsell available premium inventory to event attendees, meeting nightly sales goals.
  • Manage inventory and contribute to a successful sales environment.
  • Provide general venue information to concert attendees, including start times, venue amenities, and wayfinding assistance.
  • Recognize VIP clients and instill appreciation for their membership and patronage.
  • Coordinate operations on night of shows and games with management, catering staff, servers, and security.
  • Build relationships with customers to anticipate their needs and provide personalized service.
  • Maintain professional grooming standards and a positive attitude.
Requirements
  • Excellent communication and interpersonal skills.
  • Well-spoken and personable, with the ability to problem-solve and multitask.
  • Charismatic and a people person, with a confident and enthusiastic approach to engaging with patrons.
  • Ability to take charge, think outside the box, and come up with creative solutions to problems as they arise.
  • High School Diploma or equivalent, with experience in selling or customer service.
  • A flexible schedule and ability to work in a fast-paced, often loud and stressful environment.
About ASM Global

ASM Global is the world's leading venue management company and producer of live event experiences. We operate and invest in the world's most important stadiums, arenas, convention centers, and theaters, requiring unmatched dedication and expertise. At ASM Global, we are always looking for talented, dedicated individuals ready to hone their skills, learn from and collaborate with their teammates, and deliver extraordinary experiences to every guest who walks through our doors.

Equal Employment Opportunity

ASM Global strongly supports equal employment opportunity for all applicants, regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

Hiring Practices

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

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