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CCTV Operations Program Manager
2 months ago
We are seeking a highly skilled CCTV Operations Program Manager to join our team at the University of Baltimore. This is a critical role that requires a strong background in CCTV and network technology, as well as excellent customer service and project management skills.
Key Responsibilities- Operational Management: Provide direction and oversight for the daily and notice/no-notice events, technical development, and operational stability of the CCTV video sharing program.
- Infrastructure Management: Supervise the engineering and implementation of infrastructures, video networks, and assets, including release management, testing, and migration to production systems for all virtual environments.
- Vendor Management: Supervise vendor resources related to troubleshooting notifications through their ticketing systems to ensure timely resolution.
- Monitoring and Quality Control: Oversee the monitoring of stakeholder video for quality and availability, basic camera operations, and troubleshooting cameras to include resolving application problems.
- Collaboration and Communication: Support and partner with the Senior Program Manager and Deputy Program Manager in the management and long-term vision of the region's interoperable video sharing program.
- Access Management: Respond to requests for CCTV system access, verifying user credentials and information per the program's CCTV ConOps agreement.
- Education: Bachelor's Degree
- Experience: 3 years professional experience with CCTV and network technology, with stakeholder and customer interfacing skills, project management experience, and working in a team environment.
- Skills and Abilities: Excellent customer service skills, comfortable speaking in front of groups, self-starter, proactive work ethic, working knowledge of MS Office suite, and ability to work extended hours as necessary.
- Managerial Experience: Managerial experience desired, with experience in managing technical aspects of CCTV projects from inception to completion.
- Product Owner Experience: Experience as a Product Owner is desirable.
- Contractor Oversight: Possess managerial skills related to contractor oversight and directions.
- Security Clearance: Due to the nature of the work, applicant will be required to pass a background check and obtain a government-issued Security Clearance.