Customer Service Representative

4 weeks ago


Downingtown, Pennsylvania, United States State Farm Insurance Full time

Job Summary: We are seeking a highly skilled Customer Service Representative to join our team at State Farm Insurance. As a Customer Service Rep, you will be responsible for assisting customers with inquiries, complaints, and policy changes. You will also provide accurate and timely information regarding insurance products and services, process policy applications, renewals, and cancellations, and handle billing and payment inquiries. Additionally, you will resolve customer issues and complaints in a professional and efficient manner, collaborate with team members to ensure customer satisfaction, and maintain accurate customer records and update information as needed. If you have excellent communication skills, a strong attention to detail, and a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

  • Assist customers with inquiries, complaints, and policy changes
  • Provide accurate and timely information regarding insurance products and services
  • Process policy applications, renewals, and cancellations
  • Handle billing and payment inquiries
  • Resolve customer issues and complaints in a professional and efficient manner
  • Collaborate with team members to ensure customer satisfaction
  • Maintain accurate customer records and update information as needed

Requirements:

  • Excellent communication and interpersonal skills
  • Strong attention to detail and organizational skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Knowledge of insurance products and services
  • Ability to maintain confidentiality and handle sensitive information

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance


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