Customer Success Representative

3 weeks ago

Culver City, California, United States Tucows Full time

Company Overview

Ting Internet is a leading fiber internet provider in the United States, offering fast and reliable high-speed internet services. With a focus on expanding its footprint nationwide, Ting is backed by Tucows (NASDAQ:TCX, TSX:TC), a well-established company with outstanding resources and talent.

We prioritize a people-first philosophy, emphasizing respect, trust, and flexibility. Our remote-first approach allows employees to work from anywhere they can connect to the internet, promoting a healthy work-life balance.

We genuinely change lives through our work, and if you're passionate about sales and customer service, we'd love to hear from you

Salary

The estimated salary range for this position is $75,000 to $120,000 per year, based on location and performance. As a commission-based employee, your earning potential is uncapped, and you'll have opportunities to grow your income significantly.

Job Description

We are seeking a skilled Field Service Representative to join our team in Culver City, CA. The primary duty of this role is to spend 100% of work hours out in the field prospecting sales via door-to-door method, selling and obtaining orders or contracts for Tucows/Ting products and services.

You will be responsible for:

  • Door-to-Door Sales: Prospecting sales via door-to-door method, selling and obtaining orders or contracts for Tucows/Ting products and services.
  • Flexible Schedule: Working 37.5 hours per week, in an assigned territory, with anticipated shift schedules of 10 am-6 pm or 11 am-7 pm (including one-hour lunch breaks). Shift schedules may vary based on assigned territory.
  • Customer Engagement: Educating community members about Ting products and services, having valuable face-to-face conversations, and presenting and taking orders for the fastest and most reliable fiber internet service.
  • Brand Representation: Modeling best practices in the sales process and representing the Ting brand effectively.

Required Skills and Qualifications

To succeed in this role, you must have:

  • Experience: Minimum of 1 year in door-to-door sales or transferable sales experience.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
  • Self-Motivation: A passion for sales and controlling your own income, with the drive to achieve weekly sales goals and activity metrics.
  • Professionalism: Demonstrating professionalism, treating people with dignity and respect, and aligning with Ting's operating principles.
  • Technical Proficiency: Being comfortable using a company-issued iPad and applications to manage and document daily activities.
  • Transportation: Having access to reliable, independent transportation due to the nature of this outside sales position.

Benefits

We offer a comprehensive benefits package, including:

  • Medical, dental, vision, and life insurance.
  • 401(k) retirement plan.
  • Incurred mileage expenses will be reimbursed as incurred related to sales territory via company expense management processes.
  • Paid training during the first week of onboarding.
  • Company-provided equipment (iPad).
  • Three weeks of vacation and ten sick days to use as needed (unpaid).

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