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Patient Care Assistant

2 months ago

Chico, California, United States Intermountain Health Full time

Position Overview:
The Patient Care Assistant plays a vital role in delivering high-quality care to patients within the medical-surgical unit. This position emphasizes patient-centered service, ensuring effective communication and support for both patients and healthcare teams.

The Patient Care Assistant is tasked with managing patient interactions, including scheduling appointments and addressing inquiries. This role also involves utilizing data to identify and address care gaps, assisting patients in achieving their health objectives, and coordinating necessary resources to mitigate socioeconomic challenges.

Responsibilities include receiving and prioritizing requests from caregivers, documenting interactions, and actively resolving issues to enhance patient satisfaction.

This position collaborates closely with the Care Coordination Supervisor, Care Coordination Manager, and various healthcare professionals to ensure seamless patient care.


Work Schedule:
Day shifts

Key Responsibilities:


- Respond to patient needs by assisting with daily activities, monitoring vital signs, and effectively communicating with the healthcare team.


- Conduct 12-lead EKGs as per training and competency standards.

- Administer and document restraints as instructed by nursing staff or physicians.

- Provide wound care, stoma care, and collect specimens as required.

- Manage equipment and tube care, including JPs, hemovacs, nasogastric tubes, and Foley catheters.

- Assist with patient admissions, transfers, and discharges while adhering to safe handling protocols.

- Maintain inventory of office and patient care supplies.

- Perform unit secretary duties, including managing patient charts, responding to calls, and maintaining daily assignments.

- Support physicians and registered nurses as directed.

- Uphold the mission and values of Intermountain Health while adhering to service behavior standards.

- Follow infection prevention protocols and perform additional duties as assigned.

- May be required to assist in other departments based on operational needs.

- Availability for on-call duties during scheduled shifts may be necessary.

Qualifications:

Required:
- Completion of an accredited nursing assistant training program.
- Certification as a Nursing Assistant (CNA) in the relevant state.
- Current Basic Life Support (BLS) certification from the American Heart Association upon hire or within a specified timeframe.

Preferred:
- At least one year of experience in a healthcare environment.

To excel in this role, candidates must demonstrate the ability to perform essential duties effectively. The qualifications listed are representative of the knowledge, skills, and experience required. Reasonable accommodations may be made for individuals with disabilities to perform essential functions.

Essential skills include the ability to gather patient data, perform care tasks such as measuring vital signs, and provide personal care. Candidates should be open to supervision and collaboration, possess strong communication skills, and maintain regular attendance during scheduled hours. Flexibility to work nights and weekends may be required for certain positions.


Physical Requirements:
Engagement with others necessitates effective verbal communication and the ability to hear and comprehend spoken information.
Proficiency in using computers and office equipment, including the ability to manipulate documents and maintain focus for extended periods, is essential.

Commitment to Diversity:
Intermountain Health is an equal opportunity employer. Qualified candidates will be considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or veteran status.