Senior Digital Marketing Manager AWS Customer Channel Tech Operations

1 week ago

West Lake Sammamish, Washington, United States Amazon Web Services, Inc. Full time
About the Role

Amazon Web Services (AWS) is seeking a Senior Digital Marketing Manager to lead the end-to-end management of the AWS Partner Network (APN) web presence. This role requires a strategic thinker who can drive the execution of high-impact web strategies and initiatives.

Key Responsibilities
  • Own and manage web support operations, including intake for content authoring and troubleshooting technical issues to ensure timely resolution and minimal disruption.
  • Lead the creation, maintenance, and optimization of web templates and pages in Adobe Experience Manager (AEM), setting a high bar for quality, functionality, and design.
  • Establish and enforce rigorous quality assurance (QA) protocols to prevent errors, data leaks, or security vulnerabilities, ensuring all web content meets AWS's high standards for quality and compliance.
  • Drive continuous improvement in web authoring workflows, identifying and implementing process efficiencies to streamline operations and enhance marketer enablement.
  • Lead cross-functional collaboration with internal stakeholders to define, manage, and achieve service level agreements (SLAs) for web requests, ensuring the successful delivery of web initiatives aligned with business goals.
  • Utilize expertise in support operations automation to optimize digital workflows, improve response times, and enhance overall operational efficiency.
  • Partner closely with business intelligence, engineering, partner marketing, and product management teams to enhance website instrumentation, multivariate testing, and analytics capabilities.
  • Manage relationships with senior stakeholders to ensure alignment, support web initiatives, and drive strategic outcomes.
About the Team

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.

What We Offer
  • A dynamic and inclusive work environment that fosters innovation and growth.
  • A competitive compensation package that reflects the cost of labor across several US geographic markets.
  • A comprehensive benefits program that includes medical, financial, and other benefits.
  • Opportunities for career growth and development through mentorship, skill enhancement, and career progression.

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