Wood Products Service Coordinator

7 days ago


MagstattleBas, Grand Est, United States Thomas Creek Woodworks Full time
Customer Service Role at Thomas Creek Woodworks

We take pride in our commitment to providing exceptional customer service and high-quality wood products. As a key member of our team, you will play a critical role in ensuring customer satisfaction and resolving any issues that may arise during the order process.

  • The ideal candidate will possess excellent communication and interpersonal skills, be detail-oriented, and organized, with the ability to multitask and prioritize in a fast-paced environment.

Key responsibilities include:

  • Providing product information and responding to customer inquiries
  • Processing and managing orders, including order entry, tracking, and resolution of any issues
  • Collaborating with other departments to ensure timely delivery and resolution of customer concerns
  • Handling customer complaints and providing appropriate solutions and alternatives
  • Assisting in the development and implementation of customer service policies and procedures

As a valued member of our team, you will also enjoy benefits such as an hourly range of $17 - 21.00 depending on experience, bonuses, medical, vision, dental, and life insurance, and a 401K plan.



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