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Customer Service Representative

2 months ago

Millersville, Maryland, United States Wegmans Food Markets Full time

About Wegmans Food Markets

We are a family-owned, mission-driven, values-based company that believes in caring, respect, empowerment, high standards and making a difference in the community.

Job Summary

We are seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for utilizing the latest technology to engage with customers through an app, shopping their orders and staging them for pickup.

Key Responsibilities

  • Be comfortable utilizing technology to communicate with and fulfill customer orders
  • Accurately and efficiently fulfill customer orders and stage them in fulfillment area
  • Properly handle product, use necessary equipment and bag items to ensure they reach their destination safely
  • Accurately and efficiently scan items, make appropriate substitutions as needed and process payments
  • Help to maintain a clean, organized and well-stocked workspace
  • May be expected to carry out other customer service duties within the store, as necessary to fit the needs of the business

Requirements

  • Customer service experience, preferably in a food service, grocery or retail setting
  • Ability to use a company-issued device to manage orders and communicate with customers
  • Verbal and written communication skills
  • Ability to take direction and work independently

Preferred Qualifications

  • Problem Solving

Benefits

  1. Paid time off (PTO) to help you balance your personal and work life
  2. Higher premium pay rates for working Sundays or on a recognized holiday
  3. Health care benefits that provide a high level of coverage at a low cost to you
  4. Retirement plan with both a profit-sharing and 401(k) match
  5. A generous scholarship program to help employees meet their educational goals
  6. LiveWell Employee & Family program to support your emotional, work-life and financial wellness
  7. Exclusive discounts on electronics, entertainment, gym memberships, travel and more
  8. And more

About Working at Wegmans

We've long believed we can achieve our goals only if we first fulfill the needs of our people. Putting our people first and offering competitive pay and a variety of benefits & perks is just the start of what it means to work at Wegmans.

Whether through premium pay for working on Sundays or holidays, offering industry-leading health care coverage and wellness programs to support physical, financial, and emotional well-being, or paid time off (PTO) to help you balance work and life, we've got something for everyone.

And because we care about the wellbeing and success of every person, we recognize each person has their own unique scheduling needs. We're proud to offer flexibility in scheduling so our employees can prioritize what is most important to them. Our large, high-volume stores and 24x7 operations allow for personalized schedules that balance an employee's individual needs with the needs of our business and each department.