Ostomy Care Specialist

2 weeks ago


Minneapolis, Minnesota, United States Coloplast Full time
Job Summary

The Coloplast Consumer Advisor is a key member of our team, responsible for providing exceptional support and education to end-users and caregivers with Coloplast products and services.

Main Responsibilities
  • Respond to consumer inquiries and concerns in a timely and professional manner, adhering to established service metrics.
  • Develop and maintain subject matter expertise to provide accurate and thorough responses regarding product application and problem resolution.
  • Accurately document each end-user program enrollment in Coloplast systems, ensuring data quality and adhering to standard department procedures.
  • Communicate with end-users about intimate healthcare issues and anatomical functions in a mature and consultative manner.
  • Stay up-to-date with industry developments and competitor's products, services, and business activities.
  • Collaborate with the consumer care team to ensure excellent service and achieve monthly activity goals.
Requirements
  • Self-driven and effective communicator with a structured approach and attention to detail.
  • Excellent verbal and written communication skills, with intermediate computer skills in MS Excel, PowerPoint, and Word.
  • Critical thinking and problem-solving skills, with the ability to work well in cross-functional teams and independently.
  • Patient, empathetic, and able to utilize the telephone effectively as a customer relations tool.
  • Ability to travel (approximately 10%).
Preferred Qualifications
  • Associates or Bachelor's degree and/or a combination of at least 1 year healthcare customer service/sales experience.
  • Spanish fluency (verbal and written).
  • Experience in a call center environment.
  • Healthcare industry experience.
About Coloplast

Coloplast is a leading medical device company that develops and markets products and services that make life easier for people with intimate healthcare needs. We are committed to being an inclusive organization, where people bring their differences to work each day, fulfill their potential, and have a strong sense of belonging.



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