Customer Service Representative

3 days ago


Valley Forge, Pennsylvania, United States Merck Sharp & Dohme FCU Full time
About the Role

We are seeking a highly motivated and experienced Universal Banker to join our team at Merck Sharp & Dohme Federal Credit Union. As a Universal Banker, you will be responsible for providing exceptional customer service, handling member transactions, and growing member relationships.

Key Responsibilities:
  • Deliver high-quality service to members on both the teller and platform sides of servicing.
  • Provide a complete range of member services, including gathering information, assessing needs, opening new accounts, and explaining products and services.
  • Create member loyalty and grow member share of wallet through a differentiated member experience.
  • Originate loans by accepting and reviewing loan applications, interviewing applicants, and cross-selling loans.
Requirements:
  • 2+ years' experience in the financial industry with cash handling experience.
  • Strong sales skills and knowledge of Windows software.
  • Effective listener and communicator with strong problem-solving and troubleshooting skills.
Benefits:

As a Universal Banker at Merck Sharp & Dohme Federal Credit Union, you will enjoy a competitive salary of $65,000 per year, as well as opportunities for growth and professional development.



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