Customer Service Specialist

2 days ago


Enon Valley, Pennsylvania, United States Windstream Full time
About the Role

Windstream is a leading provider of telecommunications services, connecting people across the United States. As a Customer Service Specialist, you will play a vital role in representing our brand and delivering exceptional customer experiences.

Key Responsibilities
  • Install and repair business communications services, including telephone, internet, and video.
  • Train and work with tools and test equipment to provide service for multiple technologies and network designs.
  • Recommend products and services that meet customers' communication needs.
  • Work in both buried and aerial plant, requiring pole climbing and ladder skills.
  • Safely operate and maintain company vehicles.
  • Complete necessary safety training and follow safety standards and regulations.
Requirements
  • Bachelor's degree in a related field or equivalent work experience.
  • Valid driver's license and safe driving record.
  • Ability to distinguish colors using color-coded cable.
  • Ability to use equipment with a maximum load capacity of 275lbs.
  • Ability to lift up to 50lbs and work aloft.
  • Ability to successfully complete required safety training.
  • Availability to work assigned schedules and extended hours, including day, evening, weekend, and holiday shifts.
Benefits
  • Medical, dental, and vision insurance plans.
  • 401(k) plan with company match.
  • Health and flexible savings accounts.
  • Life and AD&D insurance plans.
  • Educational assistance plan.
  • Identity theft, legal, auto, home, and pet insurance.
Salary and Location

The estimated annual salary for this position is $55,000-$65,000, depending on location and qualifications. Windstream operates in various regions across the United States.



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