Lead Room Service Operations Coordinator

2 weeks ago


Newton Lower Falls, United States Mass General Brigham Full time
Job Title: Senior Room Service Call Center Specialist

Estimated Salary: $65,000 - $80,000 per year

About the Role:

We are seeking a highly motivated and experienced Senior Room Service Call Center Specialist to join our team at Mass General Brigham. In this role, you will be responsible for providing exceptional customer service to patients and families while ensuring that meals are delivered in a timely and efficient manner.

The ideal candidate will have strong communication and problem-solving skills, with the ability to work independently and as part of a team. You will be expected to maintain accurate records, perform duties using hospital computer systems, and participate in quality improvement activities.

This is an excellent opportunity for someone looking to advance their career in healthcare administration and patient care.

About the Responsibilities:
  1. Provide exceptional customer service to patients and families
  2. Maintain accurate records of patient meal orders and delivery status
  3. Perform duties using hospital computer systems
  4. Participate in quality improvement activities to enhance meal service delivery
About the Qualifications:
  • Two years post-high school education or equivalent
  • 1-2 years experience in healthcare, food, nutrition, or related field
  • Ability to understand written and oral communication and basic math skills


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