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Salesforce Solutions Architect

2 months ago

Santa Fe, New Mexico, United States Homewise Full time
Job Overview

About Homewise:

At Homewise, we are dedicated to enabling individuals to achieve sustainable homeownership. We are seeking a skilled Salesforce Solutions Architect to enhance and tailor our Salesforce offerings. If you have a passion for technology and wish to make a meaningful difference, we would like to hear from you.


Role Responsibilities:

The Salesforce Solutions Architect will be responsible for:

  • Designing, developing, and implementing tailored solutions within the Salesforce ecosystem to support business operations and align with strategic objectives.
  • Improving customer-facing tools to assist clients in documenting and tracking their journey toward successful homeownership.
  • Modifying internal tools to enhance efficiency and user experience for Homewise teams, while creating accurate reports to support managerial effectiveness.
  • Collaborating with management and staff to identify and implement best practice business processes.
  • Delivering projects on time while incorporating user feedback.
  • Coordinating with program developers across various teams to ensure alignment with mortgage and servicing software.
  • Researching current and future Salesforce products and services to accommodate business growth.
  • Completing software implementation tasks with a focus on quality and timeliness.
  • Aiming for a 90% user satisfaction rating for application software as measured by annual surveys.
  • Ensuring timely and error-free application software deployment.
  • Providing application and user support as needed.
  • Taking initiative to resolve issues encountered during system operations within the authority granted.
  • Maintaining the integrity of program logic and coding while adhering to Salesforce coding best practices.
  • Producing necessary procedural documentation.
  • Collaborating with all departments to ensure exemplary service to customers.
  • Working closely with other Salesforce team members to deliver high-quality projects.
  • Complying with all relevant regulations, policies, and procedures.

Expected Outcomes:

  • Effective management and enhancement of customer-facing technology, achieving Homewise's strategic goal of providing a "high tech, high touch" customer experience.
  • Timely responses to all internal customer requests.
  • Managing a pipeline of requests, prioritizing, and completing projects according to established timelines.

Qualifications:

  • Leadership and Project Management: Proven ability to manage multiple projects of varying scales simultaneously.
  • Communication: Strong ability to articulate complex issues clearly, both verbally and in writing.
  • Technical Expertise: Demonstrated experience in applying technical skills to solve complex challenges and optimize processes.
  • Customer Service Orientation: Highly responsive to customer needs, consistently exceeding expectations.
  • Listening Skills: Ability to understand diverse viewpoints and anticipate customer needs with innovative solutions.
  • Adaptability: Quick to adjust to changing priorities and conditions.
  • Independent Work: Capable of working autonomously with minimal supervision.
  • Team Collaboration: Ability to work effectively with others on similar projects.
  • Analytical Skills: Proficient in applying logical reasoning to a wide range of problems.
  • Technical Skills: Experience with Salesforce programming, Microsoft SQL Server, Microsoft Exchange, Classic ASP, VBScript, JavaScript, and HTML.
  • High Standards: Commitment to achieving excellence in personal performance.
  • Project Management Skills: Proven ability to oversee projects from inception to completion, ensuring timely delivery within budget and scope.

Education and Experience:

  • Required knowledge and experience in Salesforce application programming.
  • Salesforce certification is preferred.
  • Experience integrating JavaScript, jQuery, and AJAX functionalities in Visualforce components is required.
  • Familiarity with APEX, Data Loader, DB Amp, and Visualforce is preferred.
  • A bachelor's degree in a technology-related field is preferred.
  • Three or more years of relevant experience or an equivalent combination of education and experience.

Work Schedule:

  • Willingness to travel as necessary.
  • Availability for flexible hours, including evenings or weekends, as required.

Physical Requirements:

  • This role is primarily sedentary.
  • Occasional lifting of objects up to 20 pounds may be required.

To be considered for this position, please submit an updated resume and cover letter.