Communications Operator

5 days ago


Clarksville, Tennessee, United States Tennova Healthcare - Clarksville Full time

The Switchboard Operator at Tennova Healthcare - Clarksville plays a vital role in ensuring seamless communication within the facility. This position is responsible for receiving and transferring calls to the appropriate areas, while also monitoring alarms for various emergencies and serving as a base for paging systems. The ideal candidate will possess excellent customer service skills, the ability to work effectively under stress, and experience with multi-line telephone systems and paging systems.

Key Responsibilities:
  • Receive and transfer calls to the appropriate areas
  • Monitor alarms for Fire, Medical Codes, Oxygen levels, Maintenance systems, abductions, and community emergencies
  • Serve as a base for paging systems for physicians and hospital employees
  • Provide excellent customer service to patients, patient families, physicians, hospital staff members, and co-workers
Requirements:
  • High School diploma or GED equivalent
  • Experience with multi-line telephone systems and paging systems (minimum 1 year)
  • Demonstrated ability to communicate verbally to all patients, patient families, physicians, co-workers, and all hospital departments and/or patient care floors
  • Good organizational and customer service skills
  • Ability to function effectively under stress
  • Computer skills (Microsoft Office)
  • Attention to detail and concentration
  • Ability to work in a fast-paced, ever-changing environment

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