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Customer Service Representative

2 months ago

Odessa, United States Sherwin-Williams Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Bilingual Customer Service Specialist. As a key member of our sales team, you will be responsible for providing exceptional customer service, building strong relationships with wholesale and retail customers, and driving sales growth.

Key Responsibilities
  • Provide excellent customer service, ensuring high levels of satisfaction and loyalty
  • Assist customers in person and over the phone, determining their needs and presenting appropriate products and services
  • Build trust relationships with wholesale and retail customers, driving sales growth and revenue
  • Process sales transactions accurately and consistently, adhering to company policies and procedures
  • Meet and exceed sales goals on a monthly, quarterly, and yearly basis
  • Maintain precise work order files and formulas, ensuring accuracy and efficiency
  • Pull and stock products from the sales floor or warehouse, maintaining a clean and organized store environment
  • Tint and mix products to customer specifications, ensuring quality and consistency
  • Load and unload delivery trucks, assisting with deliveries as needed
  • Maintain in-stock and presentable condition assigned areas, ensuring a positive customer experience
  • Remain knowledgeable on products offered, discussing available options and features with customers
  • Comply with inventory control procedures, ensuring accurate and efficient stock management
  • Suggest ways to improve sales, driving business growth and revenue
Requirements
  • Must be at least 18 years of age
  • Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
  • Must be able to read, write, comprehend, and communicate in English
  • Must be able to read, write, comprehend, and communicate in Spanish
  • Must be able to retrieve material from shelves and floor stacks, lift and carry up to 50 lbs frequently and up to 70 lbs on occasion
  • Must be willing to work all scheduled hours, including evenings and weekends, with or without reasonable accommodation
Preferred Qualifications
  • Have a valid, unrestricted driver's license
  • Have at least a high school diploma or GED
  • Have at least one year of experience working in a delivery, retail, or customer service position
  • Have previous work experience selling paint and paint-related products
  • Have previous work experience operating tinting and mixing equipment
About Sherwin-Williams

Sherwin-Williams is a leading manufacturer of paints, coatings, and related products. We are committed to providing our customers with the highest quality products and services, while fostering a culture of innovation, diversity, and inclusion. As a company, we value our employees and strive to create a positive and supportive work environment.

We are an equal employment opportunity/affirmative action employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration prohibited by law or by contract.