Network Systems Engineer I

5 days ago

Glenside, Pennsylvania, United States Hyopsys LLC Full time
Job Description

Hyopsys LLC is seeking a highly skilled Network Systems Engineer I to join our team. As a key member of our IT team, you will be responsible for leading endpoint provisioning and deprovisioning support staff, handling general helpdesk service tickets and project tasks in a fast-paced environment, and proactively responding to escalated/assigned tickets.

Key Responsibilities:

  • Lead endpoint provisioning and deprovisioning support staff
  • Handle general helpdesk service tickets and project tasks in a fast-paced environment
  • Proactively respond to escalated/assigned tickets
  • Visit local customer sites to complete projects, one day or multi day
  • Take ownership of your assignments
  • Recognize when to escalate to the next level
  • Build relationships with customers
  • Identify potential for improvement in customer environments
  • Communicate potential improvement to Sales
  • Understand and follow SOPs and suggest or implement changes to SOPs when needed

Requirements:

  • Bachelor's Degree, Technical school, or related certifications (CCNA or equivalent, Network+, A+)
  • Experience working in a call center, NOC, or customer service-oriented position a major plus
  • At least 1-4 years' Experience/Knowledge working in ANY of the following:
  • Desktop support & Troubleshooting (Win10, Win11, Apple Mac)
  • Microsoft 365, Google G Suite
  • Windows Server 2016, 2019, 2022, 2025
  • Active Directory, File/Print Services
  • TCP/IP, DHCP, DNS
  • DNS record management
  • Network Fundamentals, Switching and Routing, Layer2/Layer3 switching
  • Network Design, Visio, and Documentation Skills a plus
  • OSI Model
  • Email Security Systems (Filtering, Secure Messaging, DLP) a plus
  • Firewall technologies (i.e. Cisco, SonicWALL, FortiGate), VPN a plus
  • VOIP, QoS a major plus
  • Linux
  • Vendor liaison support

About Us:

Hyopsys LLC is a rising technology company providing nationwide, high quality IT Managed Services and Consulting. Our strategy is to empower business to use technology for their competitive advantage and growth. Among the 100 fastest-growing companies between 2020 and 2024 in Philadelphia. We have a startup culture of the modern-day workplace while emphasizing productivity and accountability. Focusing on educating our clients maximizing their current technology and processes. We present a quality service to meet their business goals.

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