IT Team Lead

4 days ago

St Louis, Missouri, United States The Timberline Group Company Full time

We are seeking a seasoned IT leader to drive strategic business outcomes and lead high-performing teams.

Your expertise in process and data-driven decision-making will be instrumental in shaping our IT strategy and driving key initiatives.

As a versatile professional, you will navigate between strategic business support and fulfilling the daily IT needs of our organization.

  • Organize projects and activities to support corporate applications, including Salesforce, other CRM solutions, email automation, social marketing, product management, order to cash, and customer service.
  • Manage a team with diverse talents and responsibilities, including developers, administrators, QA testing resources, and other technical staff.
  • Establish processes to manage the intake of work, production support, and improve team performance.
  • Manage projects using traditional and Agile methods, including Scrum, Kanban, and waterfall.
  • Manage communications and relationships with business partners to collaborate, prioritize, and coordinate changes to IT systems.
  • Produce accurate and timely reporting of project status and team performance, including identifying and managing risks, issues, and changes.
  • Facilitate meetings to gather requirements, resolve conflict, and define work necessary to accomplish project and company goals.
  • Be a talent builder to attract, mentor, and retain top developers and administrators.
  • Other duties as necessary to meet team or company needs.

Requirements

  • Presentation of complex technical information in a clear and concise manner.
  • Knowledge of CRM technologies, including industry best practices.
  • Demonstrated success in managing and leading high-performing technical teams for a minimum of 7 years, including hiring, coaching, and fostering professional growth.
  • Proven track record of effectively managing team dynamics, optimizing performance, and making tough personnel decisions when necessary.
  • 5+ years of Salesforce experience with increasing responsibility and technical capability.
  • Bachelor's (or Master's degree) in Computer Science or related field required.
  • Strong interpersonal skills, including verbal and written communication, presentation, and relationship building.
  • Excellent organization and follow-through skills, as well as the ability to multi-task in a fast-paced environment with limited daily supervision.
  • Ability and desire to work collaboratively across the IT department and with key business stakeholders.

Preferred Experience

  • One or more Salesforce certifications.
  • Knowledge of Salesforce CPQ, MuleSoft, and Conga Composer.
  • Salesforce Administrator level knowledge of user roles, security, system configuration, integrations, sandbox management, and troubleshooting support tickets.
  • Hands-on experience designing and/or supporting Salesforce integration with other systems.
  • Hands-on experience with Atlassian Jira and Confluence, including setting up and managing boards and reports.

Travel Requirements

  • Ability to travel up to 20%.

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