Cloud Solutions Architect for Contact Centers

6 days ago


Brest, Bretagne, United States Capgemini Full time

Company Overview

Capgemini is a global leader in digital transformation, helping businesses accelerate their transition to a sustainable and digital future.

We have a strong presence in over 50 countries, with a team of 340,000 experts dedicated to delivering cutting-edge solutions for our clients.

In 2023, we reported global revenues of €22.5 billion, solidifying our position as a trusted partner for businesses seeking to unlock the value of technology.

Job Summary

We are seeking an experienced Cloud Solutions Architect to lead the design and implementation of Contact Center Agent Assist platforms using AWS Full Stack technologies.

The successful candidate will have expertise in cloud security and data privacy, as well as experience with contact center platforms such as Kore.ai and business communication tools.

Key Responsibilities

  1. Architectural Leadership: Develop scalable and secure Agent Assist platforms using AWS services (Lambda, API Gateway, DynamoDB)
  2. Ai Integration: Implement AI-driven models for real-time agent assistance, NLP, and intelligent call routing to improve agent-customer interactions
  3. Full Stack Development: Oversee development in Node.js, Angular, Python, focusing on enhancing agent workflows and communication channels
  4. Optimization: Collaborate with stakeholders to align designs with business needs, ensuring seamless integration across multiple communication channels (voice, chat, email, etc.)
  5. Scalability & Security: Optimize systems for high availability in high-volume contact centers, ensuring compliance with industry regulations like GDPR and PCI-DSS

Benefits

  • Flexible work arrangements
  • Healthcare benefits, including dental, vision, mental health, and well-being programs
  • Financial well-being programs, such as 401(k) and Employee Share Ownership Plan
  • Paid time off and paid holidays
  • Paid parental leave
  • Family building benefits, including adoption assistance, surrogacy, and cryopreservation
  • Social well-being benefits, such as subsidized back-up child/elder care and tutoring
  • Mentoring, coaching, and learning programs
  • Employee Resource Groups
  • Disaster Relief

Estimated Salary:

$120,000 - $180,000 per year, depending on experience.



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