Customer Service Representative

1 day ago


Camden, New Jersey, United States M & C Insurance Agency, Inc Full time
Role Description
We are seeking an experienced Customer Service Specialist to join our growing team at M & C Insurance Agency, Inc. As a key member of our customer support team, you will be responsible for delivering exceptional customer experiences, resolving technical issues, and providing product information. If you have a passion for customer service and a strong work ethic, we encourage you to apply.

In this role, you will have the opportunity to:
  • Work with a dynamic team to resolve customer inquiries and issues
  • Develop and maintain a knowledge base of our products and services
  • Collaborate with internal teams to ensure seamless customer experiences
  • Participate in ongoing training and development to enhance your skills and knowledge

Responsibilities
Your primary responsibilities as a Customer Service Specialist will include:
  • Handling customer inquiries and resolving technical issues
  • Providing product information and answering customer questions
  • Documenting customer interactions and updating records accordingly
  • Developing and maintaining a knowledge base of our products and services

Qualifications
To be successful in this role, you should possess the following skills and qualifications:
  • Previous experience in customer service or a related field
  • Excellent written and verbal communication skills
  • Ability to build rapport with clients and resolve conflicts effectively
  • Strong problem-solving skills and attention to detail

About Our Company
M & C Insurance Agency, Inc is a trusted independent insurance agency serving New Jersey and Pennsylvania for over 40 years. We pride ourselves on being a social but serious, fun but focused organization that values our employees and strives to deliver exceptional results. Our team is dedicated to providing outstanding customer service and ensuring that our clients receive the best possible experience.

Estimated Salary: $50,000 - $75,000 per year, depending on experience.

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