Retail Customer Service Specialist
7 days ago
Acreage Holdings Job Opportunity
We are seeking a skilled Retail Customer Service Specialist to join our team at Acreage Holdings.
About the Role:
The Retail Customer Service Specialist will be responsible for providing exceptional customer service, educating and advising clients on cannabis products, and maintaining accurate records. The ideal candidate will have excellent communication skills, a strong ability to multitask, and a passion for delivering outstanding customer experiences.
Key Responsibilities:
- Customer Service: Greet clients in person or over the phone, schedule appointments, and oversee member intake and renewal procedures.
- Product Knowledge: Maintain up-to-date knowledge of cannabis products, including dosage and usage guidelines, and educate clients on safe consumption practices.
- Record Keeping: Accurately maintain client records, including medical history, product recommendations, and sales data.
- Inventory Management: Assist with inventory management, including ordering supplies, tracking stock levels, and ensuring seamless product delivery.
- Team Collaboration: Work closely with dispensary staff to ensure seamless operations, provide support during peak periods, and contribute to a positive work environment.
Requirements:
- Education: High school diploma or equivalent required; 2 years post-secondary education in a related field preferred.
- Experience: 2+ years' experience in a fast-paced client-service intensive industry, preferably in hospitality or retail.
- Skills: Excellent communication and interpersonal skills, ability to multitask, adapt to changing priorities, and maintain confidentiality.
- Licenses and Certifications: Ability to pass a state-mandated background check and obtain any necessary certifications or licenses.
Benefits:
Acreage Holdings offers a comprehensive benefits package, including medical, dental, vision, 401(k) plan, pet insurance, life insurance, short- and long-term disability insurance, paid time off, holidays, and other paid leaves of absence.
Compensation: $45,000 - $60,000 per year, depending on experience.
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